Frequently Asked Questions
What is the delivery time?
Our orders are usually shipped within 1–3 business days .
After your order has been shipped, you'll receive a track & trace code so you can follow your package. During peak periods, delivery times may be slightly longer, but we always do our best to deliver as quickly as possible.
Can my order be returned or exchanged?
Yes, you can return your order within the statutory period of 14 days after receipt.
The article must:
- be unworn
- to be unwashed
- provided with all original labels
You can exchange the item by returning it and placing a new order.
If you have any questions, please contact us at retour@nayraboutique.nl .
What are the terms and conditions?
Our general terms and conditions contain all agreements regarding:
- orders and payments
- prices and offers
- returns and right of withdrawal
- warranty and liability
- shipping and delivery
- use of our website
The terms and conditions are drawn up in accordance with Dutch law and protect both you as a consumer and us as a provider.
How is my privacy handled?
We treat your personal data with great care.
In our Privacy Policy we explain:
- what data we collect
- why we need this data
- how we protect your data
- that we never sell your data to third parties
- how long we keep data and how you can have it deleted
We use your information solely to process your order, improve our service, and (with your consent) send you relevant updates.